In June 2021, we reported that DHS OIG had a July 2019 directive about strategic planning, however DHS OIG had not been implementing the directive to develop strategic plans or other organizational performance management processes. We will continue to monitor DHS OIG's efforts to address this recommendation, including the use of time frame data to assess and report on annual performance over time. An official website of the United States government. Check-In Office. Official websites use .gov Find an Office Assistance Self-Sufficiency offices help with food benefits (SNAP), cash for families (TANF), child care assistance (ERDC), refugee services and domestic violence. (816) 268-0519 In April 2021, the Inspector General announced several organizational changes to reorganize existing functions into two new offices-the Office of Integrity and the Office of Innovation. In December 2021, DHS OIG's Office of Innovation showed us a newly developed online dashboard to allow DHS OIG to track project time frames. DHS OIG agreed with this recommendation. 1999 Bryan Street, Suite 1440 Fax: (404) 331-5046, Phone: (312) 353-1203 Looking for U.S. government information and services? Ben Sanders, Assistant Regional Inspector General for Audit Yes No Room 4436, Washington, DC 20220 (202) 622-1090 (202) 622-2151. Check-In Office. I served on deployments for the Emergency Support Function Team, which provided relief during natural disasters and other needs of the country. DHS Office Locations DHS Office Locations Skip the trip, apply online! DHS OIG also agreed with that recommendation, which if implemented, could result in additional organizational changes. DHS OIG agreed with this recommendation. > About Fax: (313) 226-4006, Phone: (915) 745-1654 or https:// means youve safely connected to the .gov website. Fax: (817) 385-2080, Phone: (303) 335-4201 Attn: Office of Investigations - Hotline Information on how to send mail to the Department of Homeland Security. coordinates with the Department of Justice and other law enforcement authorities to leverage resources and fraud-fighting efforts; provides protective services to the HHS Secretary and participates in public safety and security management activities; and. DHS OIG officials offered training to all managers on year-end performance management in September 2021 and October 2022. We also recommended that DHS OIG evaluate the structure of the organization and clearly define the responsibilities of each division and program office to ensure they are aligned with the OIG's strategic objectives and priorities (Recommendation 10). We will continue to monitor DHS OIG's efforts to address this recommendation. GAO was asked to review DHS OIG's management and operations. DHS Mailing Address Media Contacts Media inquiries and department press contacts. Field Office Location. (Recommendation 18), The Inspector General should update its report review directive, including reviewer roles, responsibilities, and time frames, for draft and final reviews of Office of Audits and Office of Special Reviews and Evaluations work. Below you fill find contact information for those offices. It has operated for 4 of the last 6 years, including 2020, without a strategic plan. DHS OIG agreed with this recommendation. Such processes should include (1) developing a strategic plan that documents goals, objectives, and performance measures; (2) developing annual performance plans that translate strategic priorities into outcome-related goals, objectives, and performance measures; and (3) collecting and using data to assess progress as well as identify areas for improvements or corrective actions. Eastern Region Fax: (312) 886-7065, Phone: (817) 385-2071 The Office of Intergovernmental and External Affairs hosts 10 Regional Offices that directly serve state and local organizations. (916) 930-2388 (800) 869-4499 View the map that shows the 10 regional office locations. DHS OIG agreed with this recommendation. Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. Fax: (303) 864-2004, Phone: (215) 717-2980 Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. Check-In Office. To make suggestions for audits, please contact us via one of the following methods: Suggestion Methods. The toll-free numbers to call are 1 (800) 323-8603, and TTY 1 (844) 889-4357. We employ more than 1,750 dedicated professionals comprised of auditors, investigators, evaluators, and support personnel. An official website of the United States government. (Recommendation 3), The Inspector General should implement organizational performance management processes that are consistent with professional standards and leading practices. Office of Rehabilitation Services. 126 Northpoint Drive Houston, TX 77060 United States (281) 774-4816. Published: Jun 03, 2021. (Recommendation 13), The Inspector General should develop and implement guidance to govern how Office of Audits or Office of Special Reviews and Evaluations work that does not adhere to (1) government auditing standards for audits or (2) CIGIE standards for inspections and evaluations is to be planned, completed, and reported. Fax: (713) 718-4706, Phone: (818) 863-1901 These organizational changes followed some of the key practices for organizational transformation, but did not follow other key practices. DHS OIG agreed with this recommendation. Without addressing these and other long-standing management and operational weaknesses, DHS OIG is not well positioned to fulfill its oversight mission. We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time. As noted in our recommendation, the annual work planning process should be part of a risk-based planning system, the first step of which is assessing the nature, scope, and inherent risks of DHS programs. Field Office Location. In August 2021, DHS OIG officials noted that the agency implemented organizational changes in April 2021 to ensure programs and offices were aligned to allow for efficiency and effectiveness in conducting the OIG's mission. Call 1-855-503-SAFE (7233) if you suspect abuse or neglect of an adult or child. Each Regional Director ensures the Department maintains close contact with state, local, and tribal partners and addresses the needs of communities and individuals served through HHS programs and policies. 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U.S. Department of Commerce Office of Inspector General 1401 Constitution Avenue N.W. 300 North Los Angeles St. Room 7631 Los Angeles, CA 90012 United States (213) 830-7911. Congress enacted the Inspector General Act of 1978 to ensure integrity and efficiency in government. OIG is headquartered in Washington, DC, and has three regional offices. Office of Inspector General. The Secretarys Regional Directors ensure the Department maintains close contact with state, local, and tribal partners and addresses the needs of communities and individuals served through HHS programs and policies. 501 I Street, Suite 9-200 Fax: (404) 588-3871, Phone: (617) 748-3218 or https:// means youve safely connected to the .gov website. We will continue to monitor DHS OIG's efforts to address this recommendation. In August 2021, DHS OIG officials said that they are developing a process to ensure that work from the Office of Audits and the Office of Inspections and Evaluations is regularly assessed and that such work is conducted according to the appropriate standards. Operational and Support Components Department Leadership Biographies Home Fax: (415) 503-1417, Phone: (703) 413-1835 In September 2022, DHS OIG officials said they expect to have a workforce plan finalized by December 2022. Receive the latest updates from the Secretary, Blogs, and News Releases. (Recommendation 7), The Inspector General should develop and implement an updated performance management policy. We will continue to monitor DHS OIG's efforts to address this recommendation. In November 2022, DHS OIG issued an updated performance management policy and an accompanying handbook, both of which the Inspector General emailed to all employees. Secure .gov websites use HTTPS Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C., and West Virginia. Field Office Location. In September 2021, DHS OIG finalized its FY 2022 annual performance plan, and officials subsequently aligned senior executive performance goals with these plans. Address. Stay informed as we add new reports & testimonies. Region 2 HHS Region 2 - New York directly serves state and local organizations in New Jersey, New York, Puerto Rico, and the Virgin Islands. The headquarters also houses the main administrative and support staff . Myra Hamilton, Acting Regional Inspector General for Audit Office of Counsel (OC) Suite 400 875 15th Street, N.W. We are in the process of requesting documentation of how the agency's priorities inform these steps, such as how these priorities inform the shape distribution of the organization, particularly within divisions or other subject areas that align with the identified priorities. U.S. Department of Health & Human Services 200 Independence Avenue, S.W. U.S. Department of Justice Office of the Inspector General, Council of the Inspectors General on Integrity and Efficiency, Pandemic Response Accountability Committee, In memory of OIG Special Agent William "Buddy" Sentner. DHS OIG agreed with this recommendation. In response, DHS OIG developed a dashboard tool to assist offices in using Project Tracking System data to monitor project milestones. 245 Murray Lane SW Information and guidance about COVID-19 is available at coronavirus.gov. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Washington, D.C. 20201 Toll Free Call Center: 1-877-696-6775 Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin Region 6 - Dallas Arkansas, Louisiana, New Mexico, Oklahoma, and Texas Region 7 - Kansas City Iowa, Kansas, Missouri, and Nebraska Region 8 - Denver Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming Region 9 - San Francisco 1-401-421-7005. Washington, DC 20528-0305, Report Corruption, Fraud, Waste,Abuse, Mismanagement Or Misconduct, DHS Office of Inspector General/MAIL STOP 0305 Provide feedback and make complaints involving DHS employees, programs, components and other types of grievances. Return to top. OIG's Role Relator knew that management was assuming each camera had a 90 degree field of view. Fax: (915) 577-9012, Phone: (713) 718-4888 Contact the Secretary Mail Delivery Instructions Freight Delivery Instructions Keywords Contact Point of Contact (POC) Secretary Last Updated: 10/04/2022 Was this page helpful? (Recommendation 2), The Inspector General should develop and implement an annual work planning process, as part of a risk-based planning system, that identifies the activities to audit, inspect, or evaluate. > IEA TTY 1-800-745-5555. (Recommendation 12), The Inspector General should develop and implement a process to ensure that all DHS OIG reports include a compliance statement that identifies the appropriate professional standards to which the work in that report adhered. However, DHS OIG has faced a number of long-standing management and operational challenges that have affected its ability to carry out its oversight mission effectively. DHS OIG agreed with this recommendation. 245 Murray Lane SW The Inspector General also communicated this expectation in an agency-wide email. However, we noted in our report that the performance management sessions did not appear to be recurring trainings and, according to one DHS OIG senior leader, the organization had not determined how frequently those trainings would be delivered. HHS Region 6 - Dallas directly serves state and local organizations in Arkansas, Louisiana, New Mexico, Oklahoma, and Texas. In October 2021, officials provided a copy of the fiscal year 2022 annual performance plan, which includes steps related to the organizational transformation. DHS OIG concurred with each of GAO's 21 recommendations. Fax: (212) 908-9035, Phone: (415) 355-2740 HHS Region 4 - Atlanta directly serves state and local organizations in Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee. From here, the VA OIG oversees investigations, audits, and inspections, which are aimed at improving the overall quality of VA programs and services. 100 Penn Square East, Suite 502 OIG (OA) Field Office. In July 2021, DHS OIG issued its FY 2022-2026 strategic plan. DHS OIG agreed with this recommendation. . About Us . DHS OIG plays a critical role in overseeing DHS, which encompasses multiple components and programs and has tens of billions of dollars in annual budgetary resources. The time it takes to complete reports increased over the 4 fiscal years we assessed. In October 2022, officials demonstrated new features in the dashboard and discussed plans for additional features. Vacant, Regional Inspector General for Audit Fax: (202) 616-2051, Phone: (202) 616-4760 A .gov website belongs to an official government organization in the United States. Your suggestions will be considered as the Office of Inspector General considers new projects. In addition to routine management, DHS OIG uses the data from the dashboard to assess OIG's performance against an annual performance measure for project timeliness. Share on . We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time. We will continue to monitor DHS OIG's efforts to align routine performance management training with this updated policy. (LockA locked padlock) Drive transformative change to improve DHS programs and operations and promote a safer homeland. I am forwarding this complaint to DHS-OIG as a routine referral in my official capacity as a DHS internal affairs agency employee. U.S. Department of Health & Human Services Report Incidents Suite 2742 Atlanta, GA 30308 404.689.7068 1961 Stout Street Suite 12-400 Denver, CO 80294 720.464.1978 915 Second Avenue DHS OIG agreed with this recommendation. As we reported in June 2021, DHS OIG had taken steps to deliver performance management training, including training for supervisors in the summer and fall of 2020 and training for new hires from November 2020 through January 2021. (Recommendation 15), The Inspector General should develop and implement a process to ensure that DHS OIG's internal quality assurance reviews are comprehensive and that these reviews regularly assess Office of Audits and Office of Special Reviews and Evaluations work that is conducted according to each of (1) audit; (2) inspection and evaluation; and (3) other standards or authorities. . (Recommendation 9), The Inspector General should evaluate the structure of the organization and clearly define the responsibilities of each division and program office to ensure they are aligned with the OIG's strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. Dallas, TX 75201 Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely. The Office of Intergovernmental and External Affairs hosts ten Regional Offices that directly serve state and local organizations. Suite 2742 Atlanta, GA 30308 404.730.2780 1961 Stout Street Suite 12-400 Denver, CO 80294 303.312.7650 915 Second Avenue ICE Enforcement and Removal Operations is responsible for long-term Potomac Center Plaza Washington D.C. 20202. HHS Region 9 - San Francisco directly serves state and local organizations in Arizona, California, Hawaii, Nevada, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, Marshall Islands, and Republic of Palau. In July 2021, DHS OIG issued its FY 2022-2026 strategic plan. A .gov website belongs to an official government organization in the United States. Menu; Search; En Espaol; Contact; Atlanta, GA 30303 In October 2021, DHS OIG officials said that the National Academy of Public Administration (NAPA) will provide support and guidance in the development of a workforce plan for DHS OIG. DHS OIG senior leaders acknowledge that various challenges have contributed to these weaknesses, and have taken steps to begin to address some of them, as follows: These and additional weaknesses GAO identified are of particular concern given that OIGs need to maintain high standards of professionalism and integrity in light of their mission, according to quality standards for federal OIGs. This office is critical for ensuring independent and objective oversight of DHS. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. By conducting work under these established standards, DHS OIG can ensure that its work adheres to federal OIG standards of independence, due professional care, and quality assurance. (646) 428-3860 (202) 566-2391. Return to top. Yes No Fax: (703) 413-1833, Phone: (703) 413-1865 This office is critical for ensuring independent and objective oversight of DHS. DHS OIG agreed with this recommendation. Please indicate in this section if you have filed your complaint with any other office, to include other Inspector General offices, and your Congressperson. We prefer you use our Hotline Allegation Form, which allows you to report allegations in detail and to include relevant documents and other evidence. Chicago, IL 60604 Field Office Location. Staff in the Office of Innovation work with leaders in the Office of Audits and the Office of Inspections and Evaluation to coordinate on how the information can be used for planning purposes. 245 Murray Lane SW 794.7788 401 W. Peachtree Street N.W. Toll Free Call Center: 1-877-696-6775, Content created by Assistant Secretary for Public Affairs (ASPA), U.S. Department of Health & Human Services, has sub items, about HHS Family of Agencies, Advisory Committees, Task Forces & Initiatives, has sub items, about Budget & Performance, FY 2023 Annual Performance Plan and Report, FY 2022 Annual Performance Plan and Report, FY 2021 Annual Performance Plan and Report, has sub items, about Strategic Plan FY 2022 - 2026, Strategic Goal 1: Protect and Strengthen Equitable Access to High Quality and Affordable Healthcare, Strategic Goal 2: Safeguard and Improve National and Global Health Conditions and Outcomes, Strategic Goal 3: Strengthen Social Well-Being, Equity, and Economic Resilience, Strategic Goal 4: Restore Trust and Accelerate Advancements in Science and Research for All, Strategic Goal 5: Advance Strategic Management to Build Trust, Transparency, and Accountability. Open

Actions to satisfy the intent of the recommendation have not been taken or are being planned.

, Open Partially Addressed

Actions that partially satisfy the intent of the recommendation have been taken.

, Closed Implemented

Actions that satisfy the intent of the recommendation have been taken.

, Executive Candidate Assessment and Development Program, The Inspector General should follow key organizational transformation practices when implementing any future changes in its organizational structure.