- Registration block never lifted after paid. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Sep 22 2021. Contact NTTA and work out some sort of agreement and then contact the court. I called to explain that vehicle is no longer in my possession or name. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. wikiHow is where trusted research and expert knowledge come together. Just like that, your appointment is reserved! [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information how to dispute ntta charges. Called right away and was told I had no outstanding bill. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. After speaking with a few personnel, I was told that the charges were my responsibility. I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. What are the Goth Kids called South Park? In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Business Diversity -@email Has anyone had similar experiences? Your notice should include an address or other methods to register your dispute with the proper authority. What are the side effects of Thiazolidnedions. Access your NTTA Collections account Login A "Contest of Notice" form is included on your violation notice, which you can fill out and return to the agency. Getting to know chargebacks. I want information on how to check for outrageous toll charges in advance of a trip. Desired outcome: Texas state senators are. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. And now I have a $40 balance. the Texas Department of Transportation (TxDOT) 1. Noriah was a mid-level manager that basically said she was unwilling to do anything for me. endstream endobj startxref Memorial Day - May 27 & 29 Scan this QR code to download the app now. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. Drivers can avoid higher ZipCash toll rates and potential late fees by getting a TollTag. NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. Fill in and submit and we will get back to you. 01. This article was written by Jennifer Mueller, JD. This crazy the billing period stated was between 12/25/2022 to Can you believe this. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. State law typically requires the hearing to be scheduled within a certain amount of time after your request. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. 03. EspressoOrElse 1 yr. ago I was just on the phone with their customer service this week. They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. When you receive your ZipCash bill in the mail, you have two ways to opt-in to electronic billing: 1 Scan the QR code on your bill with your smartphone Or 2 Visit our Online Customer Service Center to enter your ZipCash Account ID and the unique PIN found at the top of your statement Fact #1 - I have lived in Louisiana for over 6 years. Called again in Sept. 2022 and after lengthy discussion was told I was paying a few dollars which they took care of on NTTA placed a scofflaw block on my registration for a reported $2100, but when I called them to set up a payment plan or settlement, they told me I actually owed $2800. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. Issues may also be reported by mail to: Our NTTA ticket attorneys then work toward a resolution of the failure to pay tollway ticket as well as a fair and reasonable restitution agreement to the NTTA. What happens if I dont pay my tolls in Texas? On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! This article has been viewed 121,648 times. If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. Include a detailed reason for your dispute. I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. See the project details, companies on the projects, and payment events on Levelset NTTA sent me a bill in June. A written Notice of Dispute is required to be sent within 30 days of initial notification. I made the trip to Texas from Kansas and back over Labor Day 2022. Is this your company? Check the website for the toll road for their contact details. Arturo E. Ballesteros For both names listed on the original bills. I asked why would they do that? Texas toll calculators for cars, trucks, SUVs, RVs and buses. We aim to complete the review of your concern within three business days. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. The process for each toll company is slightly different, but youll need evidence to support your claim. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. Mail the dispute form with your letter to: TransUnion LLC. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. I think there used to be some roads that only accepted one or the other, but that is not the case anymore. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. We removed the toll tag in June of this year as the vehicle was sold. If this is the risk of getting on a toll road, it's simply not worth it. All rights reserved, NBC 5 Responds: What Consumers Should Know During Winter Storms, NBC 5 Responds Helps Get Refund for Popular Workout Equipment. Assessment/Examination of Your Concern Not long after they charge me $600 - when I went to investigate I see the error. I call in around august 15 to customer service and the rep said shell add these bills to my account. https://www.fhwa.dot.gov/policyinformation/tollpage/t1part3.cfm, https://www.txtag.org/en/about/faq_bills.shtml, https://www.thetollroads.com/ontheroads/commonquestions/toll-violations.php, http://www.wsdot.wa.gov/GoodToGo/faq_NOCPViolations.htm, http://www.peachpass.com/toll-violations/. Legal Action. For example, the San Joaquin Hills Transportation Corridor Agency allows you to seek administrative review if you are not satisfied with the initial investigation of your violation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. RT @HCTRA: Today's the day! Media Relations -@email Our goal is to get you answers and, if possible, solutions and a resolution. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. Board of Directors -@email Re: license plate No JHZ6174 TX Violator NO [protected] Saturday: 9 a.m. - 5:30 p.m. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. Thats when she reached out to NBC 5 Responds. Download the appropriate form. What do you all think. Box 2000. Your notice sort of told you what to do, right? The gentleman drove to Oklahoma and picked up the vehicle on a trailer. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. %PDF-1.5 % Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. I was not in the state at the time that the toll is coming from, & the have never contacted me. . We have learned that the title was not changed until October of this year. Find out the toll facility whose tolls you want to contest and contact the corresponding authority: As Texas allows some out of state toll passes, you will have to contact the concerned authority for contesting their toll violation: TollGuru is a product of MapUp and reflects our mission to serve businesses of all sizes. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Please make a note to this file that We were the victims of a crime called Title Jumping. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. I called NTTA and explained the vehicle was sold prior to these tolls. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. The vehicle 2006 Kia Sportage was transferred in July 2022. There is an option to upload documents. Labor Day - September 2 & 4 No eat for me. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. It was fixed within a couple of days of submitting the dispute. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. Fact #2 - I do not own nor have I leased a RAM truck in my life. What is the difference between NTTA and ZipCash? The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. I escalated to ensure all items were being paid in full. This charge is outrageous. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. Keep in mind that you're still liable for the violation even if someone else was driving your car. The vehicle was charged by the camera picking up the license plate. We need prior warning before being charged what amounts to extortion for driving a few miles. They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. A fair and reasonable fee. Calculate current tolls for all classes. If your issuing bank agrees with your claim, they will contact the merchant's bank to notify them of the disputed charge. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. 108 0 obj <>stream Martin Luther King Jr. Day - January 14 & 16 ZipCash customers with invoices can pay through the online Customer Service Center, through the mail, in-person at an NTTA Customer Service Center, by calling 972-818-NTTA (6882) or visiting a participating Regional TollTag Partner location.. Is NTTA owned by China? Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. So if they charge at $40 increments they are charged something like 30-40 per $40 versus 20-30 per every $2 toll charge. By mail: Download the dispute form. Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. Reimburse me for the Kansas charges. The operator that answered my call spoke over me and did not address my concerns. As the North Texas Tollway Authority creeps more and more into our lives, drivers continue to have fits over steep fees levied when toll bills arent paid on time. With about $9 billion in debt secured by future tolls, NTTA confronts a . I went from Kansas to Texas and back from Texas to Kansas twice in 2021. Desired outcome: Under Texas law, someone who fails to pay a toll may be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. Jennifer Mueller is an in-house legal expert at wikiHow. According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. Monday - Friday: 8 a.m. - 5 p.m. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. NTTA's Ethics Officer The bill was addressed to D&M Leasing at my local address in Louisiana. That person was an NTTA ombudsman. But I said it has not been a year! Chester, PA 19016. The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 We sold this vehicle to the to the customer listed on the bill. Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. In 5 days round trip that is 400 hundreds dollars. Send it within 30-days of the date on Certified Notice of Toll Evasion. We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. ZipCash is just one of two ways to pay for NTTA toll road use. I sold a vehicle in March of 2022 to a resident of N Texas. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. Total charge close $38 dollars one way. Stephanie said she would fix the error, but then hung up on me. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. On 1-12 the toll was $40 for the same route. When you complete your forms, attach any documents or other information that you intend to use as evidence to support your claim that you are not responsible for paying the toll or penalties. The driver of that car ran up toll bills of nearly $700. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. I am not going to pay a toll tag or bill if the car in no longer under my name. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. I hired a Notary to meet us and all parties signed a Bill of Sale. I could understand if i failed to call but i did and still have to pay those fees. Thus person is not the only one with this issue, undisclosed charging / enforcement extortion, Ntta is saying I owe nearly $1000 when I have a tolltag, Read full review of North Texas Tollway Authority [NTTA]. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale. I filed another dispute and called NTTA back. Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it.